As a member of the senior level management staff, this position is accountable for the general oversight of Low Rent Public Housing, Imperial Property Management (Market Rent, Section 8 Voucher Participants, Tax Credit, Section 8 Project Based, Section 236 Housing). The Director is responsible for the management, planning and coordination of the property management department including all aspects of administration, budgeting, maintenance, tenant services, and customer relations for approximately 1,400 +/- units in 13+/- HAWS properties and third party management of various housing authorities.
Specific Duties and Responsibilities
Plans, directs, and implements a comprehensive program to conserve the housing stock of the community through action-oriented programs of code enforcement and housing rehab.
Provides leadership and support to property associates overseeing third-party management to ensure that the property is managed in accordance to the Property Management Agreement and the Owner Approved Operating Budget.
Works closely with board members of third party management agencies and conducts the monthly board meetings.
Plans and develops appropriate programs to meet the housing needs of the areas.
Coordinates implementation of the activities and operations.
Prepares periodic performance reports and conducts quarterly site audits of each property as directed.
Plans, coordinates, and reviews the work of employees involved in planning and executing community housing services programs.
Responsible for approximately 1600 units which includes Low Rent Public Housing, tax credit, Section 8 project-based, third party management of various housing authorities and market rate developments within Imperial Property Management.
Responsible for the overall organizing, staffing, monitoring and reporting functions of housing services in the property management department.
Supervises up to 50 +/- permanent full-time employees (directly and indirectly).
Responsible for preparing the annual budgets and reforecast for each community.
Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals
Responsible for preparing, tracking, and monitoring property budgets. Makes recommendations for capital improvements.
Ensure that delinquencies and vacancies are at or below the amount specified by HUD.
Instructs supervisory staff in HUD and HAWS compliance, general policies and procedures, and conducts staff meetings.
Confers with other officials, citizens, and community organizations to explain the City’s housing objectives, policies, services and needs.
Prepares presentations for the staff, the board of commissioners, and the community.
Recommends changes in policy, procedure, and program development and implementation.
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work process, and work cooperative and jointly to provide quality customer service.
Observes, compares, and monitors data to determine compliance with prescribed operating or safety standards.
Assists with the HAWS overall Public Housing Assessment System (PHAS) and MASS score.
Reviews and approves property related tasks such as financial variance reports, payroll adjustments/approvals, purchase order requests and credit card transactions in Visa Works.
Participates in the recruitment, interview, selection, and evaluation process for department staff.
Assists with implementing the Five-year and Annual Plan for the Agency.
Conducts annual utility allowances studies.
Implements annual Flat Rent revisions.
Monitors the operation of the maintenance staff to ensure efficient turn-around time for vacancies, also to ensure the work requests are completed in a timely manner.
Serves as a liaison for inquiries on legal matters with Legal Aid and attorneys.
Assists with selecting and monitoring contractors/vendors.
Conducts routine property inspections to ensure that the general appearance and condition relative to curb appeal and repairs required for personal safety or asset preservation.
Ensure that managers are maintaining good resident relations through ongoing communications, responsiveness to complaints and suggestions, promotion of appropriate events and programs, and have an all encompassing attitude of courtesy respect and customer service without unlawful or improper discrimination.
Establishes and maintains effective working relationships with public and private agencies, owners of fee-managed properties, institutions, general public, and consultants.
Assists in acquiring developments for fee management.
Hire, evaluate, train, and terminate employees according to HAWS policies and applicable laws, with assistance from Executive staff and/or the Human Resource department.
Ability to create and guide implementation of capital improvement plans or programs.
Monitors compliance with all regulations, policies, and procedures.
Oversee the work of on site management; ensure properties are operated and maintained at a level consistent with HAWS standards; monitor maintenance work and facilities to ensure against safety hazards.
Collaborate with Maintenance departments to plan, organize, monitor and implement programs for property management and maintenance, including preventive maintenance programs.
Ability to attend industry association meetings and trainings offered by IREM and the PTAA. Including attending various evening events and occasionally weekend events.
Ability to periodically perform duties outside of normal business hours, including nights and weekends to attend business related functions and/or meetings after hours.
Ability to sit on various committees with industry partners pertinent to department and organization goals and standards.
Performs other related duties as required.
Knowledge, Skills, and Abilities
Knowledge, initiative, and use of good judgment to work independently and with others and to follow directions effectively.
Ability to work cooperatively and effectively with a diverse group of people.
Minimum of 5 years of senior level property management experience, Section 8/tax credit/Rural Development/ Section 236 Housing experience and education preferred.
Strong knowledge of property management and tenant/landlord practices, laws, rules and regulations.
Experience in private property management at a Regional level desirable.
Industry Certifications (e.g. CPM, CAPS, CAM, etc) also preferred.
Knowledge of local housing codes and UPSC a plus.
Ability to understand and carry out oral and written instructions in the English language effectively.
Ability to use small office equipment, including scanners, copy machines or multi-line telephone systems.
Ability to utilize Word, PowerPoint, Excel, Outlook, Internet and Property Management software programs.
Ability to operate motor vehicles (i.e. cars, trucks, all terrain vehicles and or golf carts).
Ability to individually travel by car and airplane for overnight travel out of town as needed.
Education, Experience, and Licenses
Bachelor’s Degree in Public or Business Administration, Planning, Sociology or a related field required or a combination of comparable experience and education that meet the minimum requirements to perform the job successfully.
Strong financial and regulatory compliance background preferred. Prefer a candidate for the Certified Property Manager designation and the ability to obtain the designation within one year of employment with the Housing Authority.
Must hold a North Carolina Real Estate Broker’s license or have the ability to obtain the license within 6 months of employment.
MISSION STATEMENTTo create and maintain sustainable communities through partnerships to benefit the residents of Winston-Salem.VISION STATEMENTTo Create a self-sustaining, affordable housing and real estate development organization
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