Industry leader, Related Management, has a great career opportunity for an outstanding and energetic Resident Service Specialist to work at our luxury residential building in downtown Chicago. The Resident Service Specialist must have an exceptional commitment to service, teamwork, execution of tasks and accountability for all actions. The RSS interacts with the Resident Manager, Leasing Staff, Related Rentals Accounting and Affordable Housing.
Will include showing apartments; preparing leases/renewal leases; responding to phone inquiries and scheduling appointments; interact and communicate with residents and prospects; and other administrative tasks assigned by the Leasing Manager. Must be willing to work weekends.
Initiate move-in follow up calls to ensure that the resident was pleased with the move-in coordination and to inquire if we can be of any further assistance.
"Face time" with the residents. Presences in the lobby, helping the Concierge distribute packages and issue key authorizations, etc.
Resident call backs upon completion of service requests to ensure resolution.
Resident survey responses and follow up (move-in, annual and move-out).
Update weekly Triad Notes and attend weekly Triad meeting.
Coordinate resident events.
Work with Accounts Receivable on collecting rents and monitor delinquencies
Coding of property invoices and approving invoices under $500
Related Companies is the most prominent privately owned real estate firm in the United States. Formed over 40 years ago, Related is a fully integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los ...Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London, São Paulo and Shanghai and boasts a team of approximately 3,000 professionals.
The Company’s existing portfolio of real estate assets, valued at over $20 billion, is made up of best-in-class mixed-use, residential, retail, office and affordable properties in premier high-barrier-to-entry markets. Related has developed preeminent mixed-use projects such as Time Warner Center in New York and CityPlace in West Palm Beach and is currently developing the 28-acre Hudson Yards project on Manhattan’s West Side. Related also manages approximately $3 billion of equity capital on behalf of sovereign wealth funds, public pension plans, multi-managers, endowments, and family offices. Related is staunchly committed to sustainable design with over $15 billion in green development completed or underway.
Related also owns Equinox® Fitness Clubs, further expanding the company's capabilities into the health and fitness arena and enhancing the value of its properties through an exclusive, branded amenity and lifestyle offering. Related is a partner in Union Square Events, the catering, culture, sports, and events business of Danny Meyer’s Union Square Hospitality Group and CORE, a boutique residential brokerage. For more information about Related Companies please visit www.related.com.
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