This Facility Workplace Experience Coordinator position is the ambassador for the client experience program and is responsible for managing multiple functions of building workplace service operations/maintenance. They will be responsible for ensuring service excellence and enhanced experience for the both the occupants and visitors to the workplace. The ideal candidate will love working with people, have a can-do attitude and be experienced in facilities/property management, maintenance, hospitality and/or office services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Actively participate in the Employee Experience Services model; ensure successful execution.
Services performed may include, but not be limited to, one or more of the following: Reception; Concierge; Conference Room Management; A/V Support; Meeting/Event Management; Workplace Coaching/Onboarding; Mail Services; Space Reset; etc.
Develop / maintain positive client relationships; responds to customer needs/requests/problems tactfully and expediently, while ensuring effective services.
Conduct regular safety and property inspections, while identifying improvement actions that require follow-up.
Attend regular meetings with employee representatives and perform walk-throughs for interaction and face-to-face contact with employees who have requests/questions.
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready.
Act as liaison between the maintenance trades and the occupants of the facility.
Customer communications and newsletters; monthly updates on building activities.
Utilizes and maintains integrity of databases and other digital tools, which may include visitor management system, SharePoint sites or similar associated with service delivery, as requested.
Remains informed about developments within the Workplace Experience industry, and networked with in-company subject matter experts to bring world class solutions to bear for the client.
Ensure work order service requests completed on time. Interface with suppliers regarding their service deliver, scope and quality.
Ensure safety standards are met by those delivering workplace experience services.
Act as badge and key coordinator for building.
Complete at least one Process Improvement Process (PIP) each year.
Performs other duties as assigned.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and EXPERIENCE
HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
CERTIFICATES and/or LICENSES None
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Comfortable meeting and engaging with new people.
Warm, engaging and professional demeanor. Ability to assess circumstances, empathize and offer help.
Possesses excellent verbal communication skills, with a "can do" attitude. FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Ability to prioritize and operate with a sense of urgency.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 19010779
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.