The Yardi Coordinator, under the direction of the Director and/or Assistant Director of Beacon Communities, is responsible for assisting and supporting any Yardi user issues in Beacon Communities. Coordinates technical assistance through Client Central and the help log system. Serves as department lead for all Yardi projects. Explores efficiencies through out the system.
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained.
Works with the department on current policies and procedures for all areas of operations to ensure Yardi is functioning within the scope of current policies and procedures.
Coordinate with IT, Finance, Policy and Planning or other internal departments and departmental points of contact regarding Yardi application issues.
Provides webinar assistance/training with onsite Beacon Communities staff.
Recommends new procedures, systems, and process improvement resulting from policy and regulation changes or data analysis.
Prepares and submits various scheduled and special reports, records, statistical information, and high level data analysis for upper management, or general public request.
Gathers and interprets data and collaborates with other team members to ensure the quality of the data
Responsible for the collection of new data and the refinement of existing data sources.
Maintains statistics necessary to monitor the effectiveness of the programs and alerts the Manager to difficulties encountered in attaining and maintaining compliance with established policies.
Coordinates, assigns and monitors Yardi University training.
Communicates clear direction with compliance for the creation and/or revision of Standard Operating Procedures. .
Serves as the department lead for all Yardi projects; reports product defects and requests enhancements to current Yardi System.
Administers the software to include building new communities, mapping the programs, coordinating the interface, coordinating the implementation teams, user and permissions management.
Provide user guidance for Yardi Mobile Maintenance.
Explores untapped efficiencies of the system and takes action to replace the outdated practices.
Establishes an action plan for implementation of currently underutilized modules.
Hosts resident town halls in coordination with the property staff to provide resident guidance and hands on assistance in utilizing the resident portals.
Leads the paperless initiative with the tracking of regulatory approval and establishment of fillable docs to include onsite property assistance through paperless conversions.
Works on special projects as directed by management.
Performs other duties as assigned.
Education and Experience:
Bachelor's Degree (BA) in Computer Science, Information Technology or a related field.
3 years of end user experience with Yardi, to include end user training and implementation or private sector equivalent property management software.
2 years of experience in the Property Management industry
Must have the ability to learn and use cloud applications such as the Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides. Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.
Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
Master's degree in Computer Science, Information Technology or a related field.
Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.
License and Certifications:
Must have the ability to earn certifications as required by assigned tasks.
Texas Class "C" driver's license at the time of placement and be insurable by the Housing Authority's liability and fleet insurance carrier.
In compliance with the Americans with Disabilities Act, the San Antonio Housing Authority will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an "undue hardship" on the operation of the employer's business.
As a public agency, SAHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.
About San Antonio Housing Authority
VisionCreate dynamic communities where people thrive.MissionThe San Antonio Housing Authority provides quality affordable housing that is well integrated into the fabric of neighborhoods and serves as a foundation to improve lives and advance resident independence.