Provide miscellaneous services and information to residents at their request, as well as assisting prospective residents, vendors, contractors and visitors as needed.
Conduct yourself in a manner representative of the quality of our product. You will be a primary contact between the residents, prospective resident and the company.
Promote positive and proactive resident relations by working to make the living experience the highest quality.
Respond to complaints, follow-up on work orders, and handle general customer service needs of the property. Responsible for collecting rent and other payments/deposits
Accept and disburse Resident packages
Qualifications
EDUCATION: A high school education or equivalent is required. A college degree or equivalent is preferred.
OTHER CONSIDERATIONS
Working knowledge of Word, Excel as well as Internet Explorer. Additional knowledge and comfort with Windows XP preferred
Excellent interpersonal, motivational, writing, management and leadership skills
Proficient in math
Outgoing, friendly personality
Good organizational skills, follow-up and follow through
Understanding and experience with a wide range of property management/accounting software
Marketing and budgeting experience
Ability to handle multiple tasks at one time
Exceptional communication, customer service and people skills
Self-motivated; can work independentlyA Detail-oriented
Basic typing and computer skills including ability to find information on the Internet
Hotel, hospitality or other service experience a plus
Benefits
Lincoln Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.
Additional Requirements
Maintain schedule for pool concierge, amenity concierge and community monitors
Must be available for on-call emergency rotation
Ability to coordinate events, which includes setup, outreach to local vendors and attendance at events
Comfortable with various computer programs to complete daily duties, and to supervise and monitor the pool on a seasonal basis
Experience with interviewing and hiring to bring on new staff members as needed through collaboration with other Supervisors and Business Manager
Stay abreast of changing needs in the community to conduct ongoing training and updating of rules and regulations for pool concierge team
Ability to effectively communicate through email with current staff members, residents and guests regarding policy updates and other pertinent information
Ability to present oneself professionally at all times, including during the monthly meeting with Regional Property Manager, Business Manager and ownership
