Tenant Services Administrator

Summary

This position is responsible for communication and coordination with tenants, vendors and building staff on site on a wide range of building issues; administrative functions relating to the daily operation of the property; and, administrative and project support to the Property Manager and Assistant Property Manager.

Essential Duties & Responsibilities

• Anticipate and respond to customer needs demonstrating professionalism, courtesy, and sensitivity in all contacts. Answer telephones professionally and promptly and refer callers appropriately.
• Receive, track, prepare and/or process purchase orders, work orders, service agreements, and vendor invoices, prior to all invoices being received.
• Prepare Tenant Service Requests (TSR’s) and input into the tenant service request system.
• Process accounts receivable including the timely application of cash and credits on a daily basis in an accurate and timely manner.
• Coordinate tenant events and prepare correspondence to tenants and vendors as directed by General Manager, Property Manager or Assistant Property Manager. 
• Maintain current, accurate and complete tenant and vendor certificates of insurance through BCS tracking system.
• Open, date stamp, and appropriately distribute all incoming mail from all sources. Schedule and coordinate General Manager’s or Property Manager’s agendas.