The following functions are typically that of a Maintenance Manager, however should the Maintenance Manager need assistance with any of the below functions, the Assistant Maintenance Manager should provide support. In the event that the property does not require employing an Assistant Maintenance Manager and or other Maintenance support staff (due to the size of the property or proven property activity) the Maintenance Manager will be solely responsible for these functions.
ESSENTIAL JOB FUNCTIONS
Ensure that the physical condition of the property is maintained according to company operating and safety standards. Ensure that service requests and repairs are made correctly and in a timely manner. This position requires the ability to transport or move up to 50 pounds variable distances, the mobility and flexibility to use ladders and to access and work in confined spaces, or at heights in excess of eight to nine feet. Also required is the ability to personally perform general maintenance repair tasks without endangering oneself, residents or fellow employees.
One must have the ability to organize and prioritize service requests and general maintenance tasks.
The Maintenance Manager must oversee turn-key operation. Ensure that vacant units are made rent-ready in timely manner. Perform turn-key work as required. Ensure all make-readies are inspected.
Schedule and supervise other maintenance staff as well as the work performed by outside contractors.
Maintain a proper inventory of supplies and tools sufficient for providing service and maintaining the property. Purchase supplies as required, using a standard purchase order system and proper bidding procedures.
Prepare staffing schedules to ensure work is completed in a timely manner while remaining within budgetary guidelines.
Maintain a preventative maintenance program that minimizes emergency repairs and service requests.
Adhere to the company’s safety programs, policies and procedures. Maintain the hazard communications program. Teach and promote safe work practices among on-site staff.
Participate in company training classes, as required.
Hire, develop and manage on-site maintenance staff. Ensure staff is motivated, functions as an effective team and provides superior level of customer service. Responsible for department personnel management functions.
Work with Property Manager to develop property budgets, marketing plans and reforecast.
Maintains a positive relationship with all Administrative and Maintenance staff to ensure excellent inside customer service, teamwork and accountability.
Maintains confidentiality of sensitive documents and information regarding both Resident’s personal information, and confidential information regarding Holland Residential and Holland Partner Group.
Handle all maintenance-related resident problems in a timely manner, and with proper documentation.
Education: High school diploma or equivalent is required.
Experience: Minimum of four to five years previous experience in property management maintenance, other building maintenance or related trade. Older properties (5+ years) may also require previous renovation experience. Minimum of one-year previous supervisory experience is required.
Knowledge, Skills and Abilities Required:
Basic – Intermediate Plumbing
Basic – Intermediate Electrical (when no license required)
Pool Care (if required by property)
Pest Control (if required by property)
Roofing - All roofing work will be completed by licensed, insured contractors
Strong customer service orientation
Attendance: Position requires ability to work any of the seven days of the week, 52 weeks of the year. Due to property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job. Position requires the incumbent to serve on-call, as scheduled or necessary.
Position requires individuals to furnish their own vehicle or to use a vehicle provided by the property to transport tools and supplies around the property. Persons must be able to drive the vehicle without jeopardizing the safety of themselves, fellow employees and residents.
Position requires individuals to be able to use general maintenance equipment including, but not limited to: hand tools, ladders, Freon recovery units, landscaping equipment and required safety equipment. All equipment must be used without jeopardizing the safety of themselves, fellow employees and residents. Appropriate safety equipment and apparel must be worn.
Position requires use of basic office equipment including computer, telephone, facsimile, and photocopier.
Position requires individuals to wear appropriate maintenance uniform apparel.
EPA Certification for Freon recycling (State of California)
Pest Control (If done in house)
Other licenses and certifications as required by state law
Attendance: Position requires ability to work any of the seven days of the week, 52 weeks of the year. Due to property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job. Position requires the ability to utilize a pager and serve on-call, as scheduled or necessary.
This position also requires:
Hearing and visual ability to observe and detect signs of emergency situations
Fluency in English both verbally and non-verbally
Additional Salary Information: 15% Manager Bonus
Internal Number: 2021-7737
About Holland Partner Group
Holland Partner Group is a fully-integrated real estate investment company with two decades of experience, over 750 team members, and a business volume that exceeded $2 billion in 2019. Recognized as the most consistent and reliable delivery mechanism in the real estate industry, Holland’s vertically integrated platform consists of five operating companies with expertise in development, construction, acquisition, redevelopment, and property management.