REGIONAL PROPERTY MANAGER JOB DESCRIPTION Towner Management Company Inc. employs Regional Property Managers for the overall management of assigned residential or commercial properties to satisfy the requirements of ownership and tenants, to preserve and protect the value and integrity of the properties, and to meet financial objectives. The Regional Property Manager will report to the Vice-President of Operations. The Regional Property Manager will oversee the Property Managers, Assistant Property Managers, Maintenance Technicians, Porters, and on-site office staff.
General Requirements This position is salaried and exempt. The Regional Property Manager must be available primarily during the business hours of Towner Managements Property portfolio and corporate office. These hours are from Monday through Friday; 8:30 AM to 5:00 PM. However, there will be occasions where emergencies or special events require this person to work other than the primary business hours. The Regional Property Manager must be able to walk to all floors at each property, including basements and attics, where accessible. The Regional Manager must have a properly licensed and insured vehicle they can use, possess a valid Maryland Driver’s License, and have a good driving record, as defined by the company. The position requires regular travel to and from property sites. While the Regional Property Manager will maintain an office at Towner’s corporate office, there is an expectation that the majority of time will be spent in the field overseeing properties.
Main Tasks and Responsibilities
Maintenance • Along with the Property Managers; oversee the physical condition and maintenance of properties. Inspect properties at least monthly to ensure they are properly maintained. Ensure Property Managers are addressing maintenance issues at properties; • During property inspections ensure the proper functioning and maintenance of any security devices. Do not leave any safety concerns unresolved; • Ensure that the Spring and Fall preventative maintenance programs are undertaken and all aspects of this program are thoroughly addressed within a sixty-day time frame. A report should be produced for each property at the end of each time period; • During monthly site visits, inspect vacant units to ensure they are vacant and that they meet all guidelines for new occupants.
Administrative and Financial • Review applications for compliance, credit standards, and criminal records. Review move-in certifications and annual certifications of income and assets to ensure compliance with the regulatory documents, and federal and State guidelines for the certification of incomes. Randomly review and have the Property Manager correct resident files to ensure they are neat orderly and that all documentation, applications, leases and renewals, certifications, and re-certifications, and required tenant information are properly maintained; • Weekly, review aged receivables to identify delinquent tenants and to confirm that Property Managers are properly filing in rent court and scheduling evictions; • As needed, review and correct tenant ledgers; • Maintain good tenant relations by meeting with residents promptly who have problems that cannot or have not been resolved by the Property Manager. Maintain continuous and timely communication until the issues have been satisfactorily resolved; • Offer guidance to Property Managers to control the daily schedule of maintenance techs and porters to ensure thorough performance of their duties. Work with Property Managers to establish performance goals for maintenance techs and porters so that each job is directed with teamwork, toward the objectives of the management and related plans. Mediate and document disputes that arise between Maintenance Techs and Property Managers; • Review performance measures and address concerns that are raised through performance measures. Performance measures will be a primary focus of monthly site visits with the property managers; • Review copies of all lease renewals and approve rent increases; • Participate in the preparation of annual property budgets; • Review budgets and be able to explain variances (positive/negative) & complete monthly variance reports; • Ensure that Property Managers meet all applicable deadlines by maintaining a monthly calendar that is posted on the company server and updated regularly. Ensure that Property Managers follow company policies and the Staff Manual; • Ensure timely compliance with all regulatory requirements, including proper maintenance of tenant files, income certifications, lease renewals, Section 8 forms and contracts, HAP contracts, responses to inspections and reviews, and other similar regulatory requirements; • Ensure all properties and units are maintained in compliance with lead paint laws; • Provide Property Managers with adequate training and support to perform their jobs effectively through regular monthly training. Training is also a critical component for new employee orientation and ongoing performance and growth of property managers’ skills and competencies; • Seek continuing education opportunities and encourage Property Managers to attend continuing education and certification classes; • Actively participate in the preparation for REACs; • Notify Property Managers of CDA and MFD inspections. Assist Property Managers with CDA and MFD inspection preparations; • Complete Weekly/Bi-Weekly vacancy/recert reports; • Complete weekly portfolio report; • As well as additional reporting requested from owners; • Review Monthly Posting Reports and participate with Finance and Accounting in the timely closing of monthly accounts; • Review timesheets, mileage reimbursements, and requests for Paid Time-Off (PTO) leave. Ensure such logs and requests are submittedpromptlyr. Submit HAP requests as necessary. • Assist Property Managers with the preparation of Rent Court filing; • Participate in Senior Management discussions and attend meetings. Provide advice to the remainder of the Senior Management team when making strategic company decisions; • Act as the first point of contact for property owners; • Maintain healthy working relationships with owners and vendors;
Marketing • Implement marketing initiatives to achieve occupancy goals. Assist Property Managers with creating and implementing marketing strategies and plans; • Assist in gauging advertising effectiveness. Employ social media and new methods to reach prospective residents.
Supervisory Responsibilities • Develop and maintain an effective and motivated group of employees who contribute to a positive company culture; • Direct and effectively influence all personnel and resources to ensure the properties are properly maintained and owner objectives are met; • Fill in at sites when temporary vacancies occur and be able to perform all the roles of a Property Manager; • Undertake special projects that require sophisticated organizational and planning skills when needed like new property lease-ups or mass re-certifications; • Provide timely performance reviews of employees which effectively convey specific strengths and areas for improvement. For Property Managers, develop mutually agreeable written goals for their properties and personal goals for the coming year
Education and Experience
• Bachelor’s degree preferred or Five (5) years of Regional Management Experience • Experience with financial and accounting principles • Experience with marketing and customer service principles • Experience with marketing and sales activities • Experience with budgets and financial statements • Experience with contracts and agreements • Experience with building and grounds maintenance • Computer proficiency including MS Office and property management software • Knowledge of relevant local, state, and federal legislation and regulations
The French Development Company was founded in the early 1980’s by Jay French who came to Baltimore from the Washington D.C. area to participate in neighborhood renewal efforts close to the harbor and downtown. Jay started a construction company, the French Company, in 1982 and began renovating houses in Federal Hill and Ridgely’s Delight. He was drawn to the rich historic character of the housing stock and to the sometimes gritty but genuine nature of the people he met there. Eventually, the French Company would renovate over sixty homes in Ridgely’s Delight, many using historic preservation tax credits.