The Community Manager is responsible for overseeing the daily operations of the property, achieving marketing and financial goals, and ensuring compliance with company policies. This role requires exceptional leadership, strong organizational and financial management skills, and the ability to foster a welcoming and thriving residential environment. The Community Manager plays a pivotal role in shaping the resident experience and ensuring operational excellence.

RESPONSIBILITIES:

• Achieve budgeted revenue goals by optimizing rental income, minimizing vacancies, and maximizing ancillary revenue streams.
• Monitor delinquent accounts, implement proactive rent collection strategies, and enforce lease agreements effectively.
• Manage petty cash, monitor miscellaneous income streams, and ensure proper financial documentation and reporting.
• Control expenses by planning and approving purchases within budget constraints while identifying cost-saving opportunities.
• Ensure timely processing of invoices, security deposit audits, and compliance with financial procedures.
• Collaborate with regional leadership to analyze financial performance and implement strategies for growth.

Team Leadership and Development

• Lead, train, and motivate on-site staff to maintain high levels of performance and engagement.
• Conduct regular staff meetings, performance evaluations, and goal-setting sessions.
• Develop and implement training programs to enhance the skills, knowledge, and career development of team members.
• Encourage collaboration, teamwork, and professional growth through mentorship and continuous feedback.
• Foster a positive workplace culture that promotes respect, innovation, and accountability.

Marketing

• Conduct comprehensive market research regularly to maintain competitive rental rates and identify industry trends.
• Develop and implement innovative marketing strategies to increase visibility and attract new residents.
• Oversee online and offline marketing efforts, including digital advertising, social media campaigns, and community outreach initiatives.
• Supervise and actively participate in leasing activities, ensuring a seamless experience for prospective residents.
• Implement resident retention programs to reduce turnover and build a strong sense of community.
• Ensure rental units are move-in ready with minimal vacancy time and maintain high presentation standards.

Resident Relations and Customer Service

• Address resident concerns, complaints, and maintenance requests in a prompt and professional manner.
• Foster a positive and inclusive community environment through resident engagement activities and open communication.
• Conduct regular property walkthroughs to identify and resolve maintenance or operational issues proactively.
• Develop resident satisfaction surveys and utilize feedback to enhance the living experience.
• Organize community events, social gatherings, and educational workshops to strengthen resident relationships.
• Implement conflict resolution strategies and enforce community policies fairly and consistently.

Administrative Services

• Ensure full adherence to company policies, industry regulations, and Fair Housing laws.
• Complete, review, and maintain accurate documentation for all required reports, forms, and budget planning.
• Oversee the turnover process, ensuring prompt unit availability and thorough move-in/move-out procedures.
• Maintain accurate and up-to-date records of resident files, lease agreements, and compliance documents.

Property Maintenance and Safety

• Maintain high standards for property upkeep, curb appeal, and landscaping through regular inspections and quality control measures.
• Develop, schedule, and supervise preventive maintenance programs to ensure longevity of property assets.
• Ensure major repairs, capital improvements, and emergency maintenance requests are managed efficiently.
• Enforce safety protocols, conduct regular risk assessments, and address potential liabilities to minimize hazards.
• Partner with maintenance teams to prioritize and resolve service requests quickly and effectively.

Ensure compliance with local, state, and federal health and safety regulations

QUALIFICATIONS: Property management, business administration, or a related field preferred.

Experience:   Minimum 2 years in property management with supervisory experience. ARM or CAM certification preferred.

Skills & Certifications:

• Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software.
• Strong communication, problem-solving, and organizational skills.
• Knowledge of Fair Housing laws, accounting principles, marketing strategies, and lease enforcement.
• Ability to handle conflict resolution and de-escalate difficult situations professionally.

About Insula Companies -

At Insula, we have a skilled team of experts that support our sites with proven operational procedures that have been developed through years of experience. Our standard practices are put into place for every community we serve to enhance the value of our properties, as well as the lifestyle of the residents who reside at our sites.

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