The Community Manager III is a senior level community manager position that is responsible for the overall performance of the assigned community or communities, in the areas of financial management, appearance and resident relations. This position is also responsible for managing the day-to-day operations of the community management office and assigned staff. The Community Manager serves as an advocate for maintaining Housing as a community resource and promotes to its residents and the general public an understanding of the San Antonio Housing Authority’s housing programs. The Community Manager III in Beacon Communities may be responsible for several affordable regulated programs. Regulatory compliance and the ability to understand each program is important. Ensures high performance and customer service delivery consistent with the agency’s mission, vision, and values.
Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet SAHA standards.
Renders the community curb appeal in a condition that is enticing to client traffic and exceeds the neighborhood market.
Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure SAHA make-ready standards are being met.
Monitors occupancy and advises Supervisor of any problems areas.
Oversees and manages the details of apartment turnarounds and contractor work.
Ensures compliance with existing SAHA policy for apartment turnaround times.
Maintains collections above the minimum standards established by the housing authority or in accordance with the guidance provided by the Housing Director.
Maintains and updates the Status Board, Ready Board, and On Notice Board, if applicable.
Reviews all requests for transfer and walks units as required; and ensures a resident history review is completed by management prior to transfer being approved.
Maintains approved budgets and requests the appropriate Director or Assistant Director’s approval for all needed budget deviations.
Inspects apartment upon move out; determine charges (if any) to resident.
Consults with supervisor on any repairs or replacements over $500.
Prepares and submits budget variance reports, executive summaries, budget forecasts and month-end accounting and rent reports.
Manages trains and counsels on-site staff. Consults with supervisor regarding special circumstances or issues that should be elevated to a higher authority.
Analyzes monthly performance and budgeted projections, discusses strategies with assigned supervisor and communicates to others as needed or requested.
Coordinates, prepares and submits marketing reports as requested by the supervisor; including but not limited to the following: weekly traffic reports, weekly occupancy reports, captured percentages and weekly management reports. When occupancy goals are not met the Community Manager provides detailed marketing plans, proposes short term specials and leads the staff to ensure recovery in a timely manner.
Completes monthly shop reports to stay current on the market rate, specials, and amenities being offers in their sub-markets.
Communicates through weekly staff meetings the strategy changes for the coming week, short and long term goals for community operation.
Establish schedules of on-site leasing personnel, service technicians, groundskeepers.
Ensures proper coverage during office hours. Coordinates and approves PTO requests.
Conducts annual employee performance reviews; makes recommendations for assigned staff’s merit increases, promotions and performance evaluations as necessary.
Other duties as assigned.
Associates Degree in social services, human services, business management, management or successful completion of 60 semester hours of college coursework in any of the following areas or combination of areas: social services, human services, community organizing, business management or management.
Two (2) years of experience in property management or a related field.
One (1) year of supervisory leasing and maintenance staff.
Must have the ability to learn and use cloud applications such as Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides. Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable
Must be flexible and available to work a flexible schedule which may include weekends, depending on the needs of the community and upon the directive of the Supervisor.
Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
Bachelor’s Degree in Social Services, Human Services, Community Organizing, Business or Management.
Certified Public Housing Manager (Public Housing Manager).
Ability to learn cloud technologies such as LucidChart for diagram , workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.
License and Certifications:
Must have the ability to earn certifications as required by assigned tasks.
Texas Class 'C' driver's license at the time of placement and be insurable by the Housing Authority's liability and fleet insurance carrier.
Must complete certification as a Public Housing Manager within first year of employment.
About San Antonio Housing Authority
VisionCreate dynamic communities where people thrive.MissionThe San Antonio Housing Authority provides quality affordable housing that is well integrated into the fabric of neighborhoods and serves as a foundation to improve lives and advance resident independence.