This position is responsible for communication and coordination with tenants, vendors and building staff on site on a wide range of building issues; administrative functions relating to the daily operation of the property; and, administrative and project support to the Property Manager and Assistant Property Manager.
Anticipate and respond to customer needs demonstrating professionalism, courtesy, and sensitivity in all contacts. Answer telephones professionally and promptly and refer callers appropriately.
Handle preparation and processing related to accounts payable and accounts receivable.
Prepare Tenant Service Requests (TSR’s), prioritize and/or refer within appropriate timeframe based upon the urgency of the order, and input into the tenant service request system.
Perform daily property inspections, complete inspection forms, and submit work orders for the necessary repairs.
Effectively coordinate tenant move-in and move-out procedures.
Coordinate tenant events as delegated by Property Manager and ensure room set-ups are completed.
Maintain current, accurate and complete tenant and vendor certificates of insurance through BCS tracking system.
Review and maintain accurate records of vendors, tenants, emergency contacts, special projects, tenant lease files, building contract files and general building files.
Required Skills and Experience:
Minimum two years’ administrative experience in a professional business environment.
Minimum one year’s administrative experience in the property management industry.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Intermediate to Advanced proficiency with Microsoft Office programs.
Ability to learn new technologies and systems quickly.
Completion of two years’ education at the undergraduate level or in a related trade school.
Preferred Skills and Experience:
Experience with accounts payable and accounts receivable.
Shorenstein is one of the country’s oldest and most respected real estate organizations active nationally in the ownership and management of high-quality office and residential properties. Due to its success over many years and multiple real estate cycles, Shorenstein has established its reputation as a creative and knowledgeable investor. The company is privately owned and is headquartered in San Francisco. The company’s current portfolio totals 25 million square feet (including 2.3 million square feet under development) in 20 markets, with a gross value of $9 billion.Shorenstein is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), status as a protected veteran, disability, genetic information, or any other statuses protected by law.Shorenstein will consider employment for qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.