Oversee the strategic management and operational efficiency of maintenance activities across our affordable housing communities, encompassing approximately 1600 units. The Director will ensure all facilities are maintained to the highest standards and will develop and implement strategies to improve operational performance, streamline maintenance processes, and enhance building safety and security.

ESSENTIAL JOB FUNCTIONS

• Vendor and Contract Management:
• Procure and manage major contracts for maintenance services, including janitorial, HVAC, waste management, etc. ensuring quality, cost-effectiveness, and adherence to timelines.
• Negotiate and manage service contracts with vendors and contractors, monitoring performance and ensuring contractual obligations are met.
• Strategic Maintenance Management:
• Oversee preventative maintenance programs and ensure efficient, effective management of work orders, repairs, and ongoing maintenance needs.
• Monitor and evaluate maintenance activities across all properties, ensuring alignment with organizational goals and resident needs.
• Compliance and Regulatory Oversight:
• Ensure all properties meet federal, state, and local regulatory requirements, including building codes, environmental regulations, and safety standards.
• Keep accurate records of maintenance activities, inspections, and repairs, ensuring that documentation is available for audits and inspections.
• Operational Efficiency and Continuous Improvement:
• Identify opportunities to streamline maintenance processes, improve operational efficiency, and reduce costs while maintaining high-quality service levels.
• Develop and implement performance metrics to track maintenance operations, making data-driven decisions to enhance team productivity and service delivery.
• Construction to Operations Handoff
• Lead the transition of new construction and major renovation projects from development teams to ongoing operations, ensuring a seamless handoff of responsibilities, information, and systems.
• Collaborate closely with project managers, construction teams, and design consultants throughout the project lifecycle to align operational requirements with building design and construction execution.
• Establish and oversee protocols for receiving and organizing closeout documentation, including warranties, as-built drawings, O&M manuals, and commissioning reports.
• Ensure facilities staff are trained on all new systems and equipment prior to building occupancy, and that preventive maintenance schedules are established and loaded into Yardi.
• Develop and implement a standardized handoff checklist and timeline to ensure readiness for occupancy and long-term operational success.
• Capital Projects Oversight:
• Supervise the role responsible for the execution of capital improvement projects,  to ensure projects are completed on time, within budget, and in compliance with regulatory requirements.
• Identify and prioritize facility upgrades or renovations, contributing to long-term strategic planning for property improvement.
• Safety and Security Management:
• Support the Manager of Safety and Security to ensure all safety protocols and security systems are in place and functioning across all properties and ensure compliance with safety regulations.
• Resident Interaction and Communication:
• Ensure effective communication with property management teams and residents regarding maintenance schedules, safety initiatives, and service interruptions.

OTHER DUTIES AND RESPONSIBILITIES

• Have systems in place to respond to medical and fire emergencies as needed.  
• Have systems in place to respond to calls relating to breaches in security and to call police when necessary.  
• Accompany architects and/or engineers through the facilities for such things as:  capital needs studies, equipment analysis, water conservation surveys, when scheduled or assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Minimum of 7-10 years of experience preferred in facilities or property maintenance management, with at least 3-5 years in a leadership role.
• Experience in affordable housing or residential property management preferred
• Must have a high school diploma;  post-secondary training or education preferred, up to and including an Associates or Bachelor’s degree in a related field, or equivalent on-the-job experience and expertise in HVAC systems (heating and air conditioning), basic mathematics, blueprint reading, carpentry, computer operation, electrical systems, high-rise building systems, plumbing, LEED systems, mechanical drawings, supervision, budget development and management, safety, emergency management and procurement.
• A blend of repair and interpersonal skills to deal with diverse daily situations, residents, staff, and outside vendors.  
• Good diagnostic and evaluation skills to assess initial repairs and the severity of any property damage.
• Manual dexterity and familiarity with tools needed for each job; good vision and physical strength helpful.
• Tact to deal with demanding managers, residents, family members, etc.

SUPERVISORY RESPONSIBILITY

• Direct supervisory responsibilities for the Capital Projects Manager, Manager of Safety and Security, Facilities Administrator and Brighton Maintenance Project Assistant. 

2Life has been at the heart of positive change in the affordable senior housing ecosystem since 1965, with our residents at the center of everything we do. Our mission is to ensure that all seniors have the opportunity to thrive regardless of their income level or background. To that end, we develop, own, operate, and provide supportive services to every one of our communities. In all we do, we advocate for and empower older adults to age with purpose and joy, meeting the integrated needs of seniors guided by our shared values of kindness, community, and repairing the world. 

2Life owns and operates over 1,500 apartments, 94% of which are affordable, located on campuses in Brighton, Brookline, Newton, Framingham, and Devens, Massachusetts. Another 500+ apartments are in development in Devens, Lynn, Mattapan, Newton, and Waltham, Massachusetts. We anticipate continued growth in the size of our portfolio, the geography in which we operate, and the diversity of our residents in terms of race, ethnicity, income levels, and need for supportive services. For example, in 2025 we will add a new community, Opus Newton from 2Life Communities, that creates an exciting living option for middle-income seniors.

BENEFITS AND MORE

We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families. Our rewards program includes but not limited to:

• Robust medical and dental plan
• Vision 
• Employer-paid life and AD&D, STD, and LTD insurance 
• 401(k) plan
• Paid vacation 
• Paid holidays 
• 2 floating holidays 
• Pet insurance
• And more!

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis